Privacy Policy

Privacy Policy

Docklands Group

Our Commitment             

Docklands Group respects your privacy and complies with the Australian Privacy Act 1988. This policy explains how we handle your personal information.

Questions? Contact info@docklandsgroup.com

1. Information We Collect

Personal Information:

• Contact details (name, email, phone, address)
• Account credentials and preferences
• Payment information (via secure third-party processors)
• Communications with us

Technical Data:

• IP address, device type, browser information
• Usage patterns and analytics
• Cookies and tracking technologies

Third-Party Information:

• Information you provide about others (with their consent)

2. How We Use Your Information

• Service Delivery: Provide, maintain, and improve our services
• Communications: Send updates, respond to inquiries, provide support
• Legal Compliance: Meet regulatory obligations and prevent fraud
• Marketing: Send promotional content (you can opt-out anytime)
• Analytics: Improve user experience and business operations

3. Information Sharing

We share information with:

• Service providers (hosting, payment processing, analytics)
• Legal authorities (when required by law)
• Business successors (in mergers/acquisitions, with 30 days notice)

We do not sell your personal information.

4. Cookies & Tracking

We use cookies for functionality, analytics, and advertising. Manage preferences through your browser settings or our cookie banner. Disabling cookies may limit functionality.

5. Data Security

We use industry-standard security measures including encryption, access controls, and regular audits. While no system is 100% secure, we continuously work to protect your information.

Your Responsibility: Keep your account credentials confidential.

6. Data Retention

We retain information as long as necessary for services, legal compliance, and business purposes:

• Account data: Duration of relationship + 7 years
• Financial records: 7 years
• Marketing data: Until you opt-out + 30 days

7. Your Rights

You can:

• Access your personal information
• Correct inaccurate data
• Request deletion (subject to legal requirements)
• Opt-out of marketing
• Lodge complaints with the Office of the Australian Information Commissioner (OAIC)

To exercise rights: Contact info@docklandsgroup.com (we respond within 30 days)

8. Important Information

Children: Our services are not for those under 18. We delete any inadvertently collected children’s data.

International Transfers: Your data may be processed outside Australia with appropriate safeguards.

Third-Party Links: We’re not responsible for external websites’ privacy practices.

Updates: We’ll notify you 30 days before material changes. Continued use means acceptance.

9. Contact Us

Docklands Group Privacy Officer
Email: info@docklandsgroup.com
Web: www.docklandsgroup.com